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3CX Call Center Edition
£631.20 inc. VAT
Your purchase is worth: 26 VoIP points
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The 3CX Call Center module provides professional call center features at an affordable price for small to medium sized businesses
Traditional proprietary PBX's with call centre functionality have proven to be either too expensive or difficult to set up. The 3CX Call Center module changes this as it provides professional call center features at an affordable price, allowing your business to focus on providing the best possible customer service.
Boost your customer care agents productivity by reviewing real time queue and agent statistics. Supervisors can review the number of calls in a queue, how many calls have been answered or unanswered, average and longest wait-times and more.
Improve your customers satisfaction with the Call Back feature. Customers can hang up after a configurable length of time and maintain their position in the queue.
Using the Listen feature, Supervisors have the ability to listen in to calls. The Whisper feature allows the Supervisor to speak directly to an agent, giving them vital feedback whilst on the call and without the customer hearing. The Barge feature allows the Supervisor to enter the call and assist the customer further.With more detailed call center driven reports, you’re always up to date with how your customer care is developing.
Wrap-up time assigns a configurable amount of time for your employees to carry out any admin tasks or to complete other follow-up tasks.
The SLA alerts feature allows supervisors and managers to be notified when callers have to wait beyond a configurable amount of time.
The Call Center module is a license key only upgrade to 3CX Phone System. Simply purchase the upgrade, and reactivate your 3CX Phone System to instantly activate the call center features.
The below table shows the Business 3CX Call Center licences available. All include 1 year upgrade insurance and new licenses and support and further upgrade insurance can also be purchased via VoIPtalk, just call 0845 004 4040.
Key 3CX Call Center Features:
Advanced Real time Queue Statistics
Advanced Agent Statistics
Call Back Feature
Additional Queue Strategies
Listen and Whisper
All the above features make it possible for your business to dramatically increase its employees productivity and boost sales at an affordable price.
Need more support? Click on the links below:
3CX Support BlogMore Information
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