VoIPOffice CTI Professional

VoIPOffice's Computer Telephony Integration (CTI) Professional is the fast and easy way of creating a completely integrated IP telephony system. Recording detailed correspondence with your clients' has never been so simple, with features including automatic screen popping, click-to-dial and data linking.

As the newest application supporting VoIPtalk's, VoIPOffice hosted telephony solution, CTI Professional enables seamless integration with desktop applications and your telephony communications.

Features

Caller ID screen popping
Before you pick up a call, know who is calling you with a helpful pop-up screen
Monitor phone presence
Sometimes it's good to know who is on the phone and who is free within a group. Know when members of a group are On the phone, Away or Busy by monitoring phone presence from a list of your internal extensions.
Caller detail records
For each call received, create journal entries and notes to record all communications with that caller. Records and notes related to individual callers will fade in when calls are made or received from that contact number.
Click-to-dial
One-click operation gives you the quickest solution in making calls. Click-to-dial from numbers in emails, Microsoft Office applications, web pages or any electronic data form.
Data linking
You can integrate your existing Outlook contacts into VoIPOffice CTI Professional and also other data sources(Access, SQL, ACT, Lotus Notes, HTTP and web based CRM systems). VoIPOffice CTI Professional provides you with an adaptable data structure which adapts itself to your data source, so when you receive a call, you get the callers record displayed in your CRM client.

CTI Professional is fully compatible with Asterisk systems.