VoIPOffice Hosted

VoIPOffice is a feature-rich, flexible and cost-effective business telephone system.

VoIPOffice offers crystal-clear quality, low call tariffs and a multitude of features that enable your business to communicate more effectively. It's a fully hosted cloud service, eliminating the need to purchase, install and maintain expensive telephony hardware.

Save money

Call anywhere in the world for a fraction of the usal cost; avoid buying an expensive hardware PBX; and stop using expensive legacy telephone and ISDN lines.

Enhance productivty

Automatically route calls to the most appropriate staff; arrange audio conferences; and receive voicemails as email attachments.

Increase flexibility

Access your office phone line from anywhere; enable working from home or on the move; and add phone numbers, lines or extensions as required.

Improve customer service

Enable callers to easily reach the right department; monitor and record calls for training purposes; and publish local phone numbers for over 40 countries.

There are three versions of VoIPOffice available:

VoIPOffice Hosted Lite

The entry-level hosted telephony service for small businesses
Make low-cost calls to anywhere in the world, increase your productivity and improve customer service levels. Next-generation features such as call queuing, ring groups and unified messaging allow you to communicate more effectively than your larger competitors
Just £5 per user, per month (maximum 20 users)

VoIPOffice Hosted Professional

The advanced hosted telephony system for companies of all sizes
Reduce your communication costs and unify your organisation, with up to 10,000 employees in multiple locations connected via the same high performance telephony platform. Set up a virtual receptionist with automatic call distribution, arrange audio conferences and monitor or record phone calls
From £8 per user, per month (based on a 50 user contract)

Request a quote for VoIPOffice Hosted Professional

VoIPOffice Hosted for Call Centres

The hosted call management solution for small and large call centres
Enjoy all the features of VoIPOffice Hosted Professional, with additional functionality created specifically for call centres. Static and dynamic call agents, unlimited queues, real-time statistics and comprehensive reporting mean you can efficiently manage inbound and outbound call campaigns

Request a quote for VoIPOffice Hosted for Call Centres

Specifications

	Lite The entry-level hosted phone service for small businesses	Professional The advanced hosted phone system for companies of all sizes	Call Centres The hosted call management solution for small and large call centres
Number of users	20	10,000	10,000
Deployment time	48 hours	1 week	2 weeks
Included extensions	5	Qty depends on package	Qty depends on package
Included VoIP phone lines	3	5	5
Maximum supported SIP channels	5	120*	120*
Complimentary call credit		Value depends on package	Value depends on package
Free calls to VoIP destinations
Low cost phone calls
Devoted entirely to your business
Voicemail via email
Call forwarding
Music on hold
Follow me
Caller ID display
Suitable for multi-site deployment
Wide range of handsets
IVR	1	Qty depends on package	Qty depends on package
Assignable ring groups	1	Qty depends on package	Qty depends on package
Call queues	Basic	Advanced	Advanced
Enhanced ACD queues
Audio conferencing
Compatible with OrderlyQ
Compatible with OrderlyStats
Compatible with predictive diallers
Real-time monitoring and statistics
Skills-based routing
Supervisor panel
Queue callback
Dynamic/static agents
Least cost routing
Call recording & monitoring		Optional
Call whispering & barging		Optional
Wallboard/screen statistics	Optional	Optional	Optional
Fixed mobile convergence	Optional**	Optional**	Optional**
CRM system integration	Optional***	Optional***	Optional***
Click to dial	Optional***	Optional***	Optional***
Screen popping	Optional***	Optional***	Optional***
Supported protocols	G.711 ulaw, G.711 alaw G.729, GSM, iLBC Speex, G.726	G.711 ulaw, G.711 alaw G.729, GSM, iLBC Speex, G.726	G.711 ulaw, G.711 alaw G.729, GSM, iLBC Speex, G.726